💬 Support
How can we help?
You can also report a problem in the app under Settings › Help & Support; your app version and device are added automatically.
Privacy and data requests
Access, correction and erasure requests under KVKK/GDPR go to the same mailbox.
Subject line: “Privacy request”
Report a vulnerability
Found a security issue? Please tell us privately first, at the same mailbox; we appreciate good-faith reports made without exploiting the issue.
Subject line: “Security report”
Common questions
I lost my guest account. Can I get my progress back?
Guest accounts live on the device. If the app was deleted or you changed device, progress may not be recoverable. To avoid this, link your account to Google or Apple in Settings.
How do I cancel my subscription?
Cancel it in the store you bought from: on iPhone, Settings › Apple ID › Subscriptions; on Android, Google Play › Payments & subscriptions.
My subscription isn't showing.
Make sure you are signed in with the same store account and the same PackPlay account, then tap "Restore purchases" on the Premium screen.
How do I report a player?
Open the player's profile and tap Report. You can block them from the same place; blocked players can't invite you.
I can't join with a room code.
Check the code is correct and the game hasn't started yet. The room may be full or the host may have closed it.
What happens if I delete my account?
Your account is deactivated right away and you are signed out everywhere. 30 days later your profile, friends, invitations, coins and cosmetics are permanently erased, and past game results show your name as "Deleted player". Within those 30 days, support can restore it on request.
Why can't I sign in on this site?
The site only accepts existing PackPlay accounts linked to Google or Apple. Link your account in the app first, then sign in here with the same Google/Apple account.
Can I get a copy of my data?
Yes. Write to [email protected] with the subject "Privacy request"; once we verify your identity we answer within 30 days at the latest.